Disney + Hotstar is one of the most popular streaming platforms that offer a wide range of entertainment content including TV shows, movies, sports, and more. However, users often encounter issues with the Disney + Hotstar app not working properly, which can be frustrating.
Some of the common issues reported by users include app crashes, freezing, buffering, and inability to play videos. If you are also facing these issues, don’t worry, as there are solutions available to fix the problem.
In this article, I will provide you with a step-by-step guide on how to fix the Disney+ Hotstar app not working issue. By following these solutions, you should be able to resolve most issues and enjoy smooth streaming on the platform.
Before we move on to the solutions, it is important to understand the common causes of the app not working issue. Some of the common causes include outdated app versions, poor network connectivity, server issues, incompatible device, and more. By identifying the root cause of the problem, you can effectively troubleshoot the problem and prevent future occurrences.
The basic problem for Disney + Hotstar app not working
Here are some of the basic problems reported by users while they are using the Disney+ Hotstar app,
- App not loading or crashing
- App not updating or downloading
- Buffering or playback issues while streaming videos
- Compatibility issues with the device
- Error messages while using the app
- Sign-in issues
- Videos not playing or freezing
If you are facing any of these issues, you can follow the situations mentioned below to fix the problem.
Solution for Disney + Hotstar app issues
Here are some solutions that you can try to fix the Disney + Hotstar app not working issue:
- Check Your Network Connection
- Update Your App
- Clear App Cache and Data
- Restart Your Device
- Uninstall and Reinstall the App
- Disable VPN or Proxy
- Check Storage Space
- Reset App Preferences
- Contact Customer Support
Solution 1: Check Your Network Connection
Make sure you have a stable internet connection to stream videos. If you are using Wi-Fi, make sure that the signal is strong and the speed is sufficient. You can also try resetting your router or modem to improve the connection.
Solution 2: Update Your App
If you are using an older version of the app, it can cause issues with the app not working properly. Check for any available updates and download them to fix the problem. follow these steps to update your app,
- Open the Google Play Store on the device
- Click on the search bar
- Search for “Hotstar”
- Click on the Hotstar app
- Tap on the update button to update your app
Solution 3: Clear App Cache and Data
Over time, app cache and data can build up, causing the app to slow down or stop working. Clearing cache and data can free up space and improve app performance. To do this, follow the below steps
- Open Settings on your device
- Go to Apps or Manage Apps, depending on your device
- Find and click on the Hotstar app from the list of installed apps
- Tap on “Clear data” at the bottom of the screen
- Click on “Clear all data” and also clear the cache to reset the app
Solution 4: Restart Your Device
A simple restart can help resolve many Disney + Hotstar app not working issues. Reboot your device and then open the app to see if the issue is resolved.
Solution 5: Uninstall and Reinstall the App
If none of the above solutions work, you can try to uninstall the app and then reinstall it. This can help fix any issues with installing the app and make sure you have the latest version of the app. to uninstall app follow these steps.
- Open Settings on your device
- Go to Apps or Manage Apps, depending on your device
- Find and click on the Hotstar app from the list of installed apps
- Tap on “Uninstall” at the bottom of the screen to remove the app from your device
To reinstall the Hotstar app, you can follow solution 2 mentioned earlier in this article.
Solution 6: Disable VPN or Proxy
If you are using a VPN or a proxy server, try disabling it and see if that fixes the problem. Sometimes, the app may not work properly when using a VPN or proxy.
Solution 7: Check Storage Space
Make sure you have enough storage space on your device to install and run the app. If you are running low on storage space, you may experience issues with the app not working properly. To Check Storage Space Follow the below steps,
- Open the Settings app on your device
- Click on “About Phone”
- Tap on “Storage”
- Here, you can see the available storage space on your device. If storage is full, you can clean up your device storage by deleting unnecessary files, uninstalling unused apps, and moving media files to an external storage device or cloud storage
Solution 8: Reset App Preferences
Go to your device settings and select Apps. Click on the three-dot menu and select Reset app preferences. This will reset all app preferences to their default settings, which can help fix any issues with the app.
- Go to Settings on your phone
- Click on Apps or Manage Apps
- Click on the three dots (More options) which are placed at the top right corner
- Choose “Reset app preferences” from the list of options
- Now tap on “Reset apps” to confirm and reset the app preferences on your Xiaomi phone
Solution 9: Contact Customer Support
If you have tried all the above solutions, but the Hotstar app not working, you can contact the Disney + Hotstar customer support team for further assistance.
In conclusion, the issue of the Disney+ Hotstar app not working can be frustrating, but it can be easily fixed by following the above solutions. By making sure your network connection is stable, updating your app, clearing its cache and data, restarting your device, and reinstalling the app, you should be able to enjoy smooth streaming on the platform.
