How to Fix Netflix Download Stuck at 0% Error

Netflix, a premier streaming platform, offers users a plethora of TV shows, movies, and more across various devices. However, some folks encounter a hiccup – the “Netflix download stuck at 0%” error – when trying to download content to watch offline. If you’ve experienced this problem, we’re here to help.

The download feature from Netflix is incredibly handy, allowing you to save content to enjoy when your Wi-Fi is on the fritz. Yet, a few users have found their downloads inexplicably freezing at 0%. This guide will help you to resolve this issue.

Quick Fix: For a “Netflix download stuck at 0%” issue, check your internet, restart the app and device, clear the app’s cache, and update the app. If still stuck, reinstall the app or contact Netflix support.

Why’s My Netflix Download Stuck at 0%?

There are a few reasons why your Netflix download might be stuck at 0%. Here are some of the most common:

  • Weak internet connection: A stable, fast connection is essential for smooth Netflix downloads.
  • Outdated app: Ensure your device runs the latest Netflix app version to avoid download glitches.
  • Low storage: Maintain sufficient device storage for successful Netflix downloads.
  • App issues: Occasionally, Netflix app problems can stall downloads; patience may be needed.

Fix Netflix Download Stuck at 0%

If you’re grappling with this problem, here are some solutions that we recommend trying on your device to rectify the issue.

1. Check Your Internet Connection

If your “Netflix download is stuck,” first, check your internet. Make sure it’s strong and steady. If using Wi-Fi, get closer to the router or try using a wired connection. Restarting your router might help too.

Check your internet connection

If the internet’s good but the issue stays, see the next troubleshooting steps.

2. Reboot the App and Device

Sometimes, your Netflix download might get stuck because of small tech problems in the app or your device. A simple solution could be just turning things off and then back on again!

  • First, close the Netflix app and start it up again.
  • If that doesn’t work, try turning off your device, wait a little bit, and then turn it back on.
Restart the Netflix app or your device

3. Clear the app’s cache

Sometimes, Netflix stores pieces of data (known as a cache) that might cause some issues. Clearing this data can create more free space on your device and might solve problems with the app. Here’s how you can do it, with the steps varying between Android and iPhone devices:

On an Android device, follow these steps:

  • Open Settings
  • Tap on “Apps” or “Manage Apps
  • Find and select Netflix from the app list
  • Tap on Clear Cache
Fix Netflix Download Stuck error with Clear cache on Android

On an iOS device, the steps are as follows:

  • Open Settings
  • Scroll down and tap on General
  • Tap on iPhone Storage
  • Select Netflix from the list of apps
  • Tap on Delete App
Fix Netflix Download Stuck error with Clear cache on iOS

Note: Clearing the cache might log you out of Netflix. Be ready to sign back in!

4. Check for updates

Ensure your Netflix app is up-to-date to avoid Netflix Download Stuck issues. Check your app store for updates and install if available, as the latest version often fixes common bugs and errors. Quick updates can mean smoother streaming and downloading!

Check update for Netflix

5. Uninstall and Reinstall Netflix

If none of the previous solutions work, here’s another trick to try: uninstall and then reinstall the Netflix app. Sometimes, doing this can fix the problem.

Here’s how you do it:

  • Go to your device’s settings.
  • Find the Netflix app in the list of apps.
  • Select the option to “uninstall” it.

Once you’ve done that, you can get the app again from your device’s app store. But remember, after you reinstall it, you’ll have to sign in with your username and password. This process can often solve any issues the app is having, and you’ll also have the newest version of the app.

6. Check Your Plan

Not all Netflix plans let you watch and download in HD. Some plans allow downloading. Check your plan to fix the Netflix Download Stuck issue. Here’s the price and features:

PlanKey FeaturesPrice/Month
Standard with adsAds, Almost All Content, Watch on 2, Full HD$6.99
StandardNo Ads, All Content, Watch/Download on 2, Full HD, Add 1 Extra Member$15.49
PremiumNo Ads, All Content, Watch on 4, Download on 6, Ultra HD, Add 2 Extra Members, Spatial Audio$19.99

7. Contact Netflix support

If none of the above fixes work for the “Netflix download stuck” problem, don’t worry. Just get in touch with Netflix support, and they’ll reach out to help you and fix the issue.

Fix Netflix Download Stuck Issue…

Ultimately, we are confident that this guide will come in handy whenever you encounter issues with your Netflix app. Most of the time, following these steps, will do the trick and help you get rid of the frustrating “Netflix download stuck” error. This means that you can soon enjoy your favorite content without any hassle.


Why are my Netflix downloads slow?

If you’re using the Netflix app for downloads, it may still treat them like streams or your internet is slow, slowing down your download speed.

Is there a limit to Netflix downloads?

Yes, you can save up to 100 downloads on one device. Going over will trigger a “Too many downloaded videos” notification in the Netflix app.

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