How to Fix “Cannot Verify Server Identity” on Your iPhone or iPad

How to Fix Cannot Verify Server Identity

After upgrading to iOS 17 or iPadOS 17, are you seeing a “Cannot Verify Server Identity” error Keeps pop up on your screen? Don’t sweat it – you’re not alone. Many iPhone and iPad users are talking about this issue on Apple forums. This pesky glitch often shows up when you’re trying to send an email, particularly if you’re using Hotmail.

The most common error is “cannot verify server identity” or “the identity of cannot be verified

If this error is driving you up the wall, relax. I’ll walk you through the simplest and most effective way to get rid of the “Cannot Verify Server Identity” message. Let’s dive in.

What Does “Cannot Verify Server Identity” Mean?

When you see this error, it means your email hasn’t securely connected to your email provider’s servers. This can happen for various reasons such as an expired SSL certificate, domain mismatch, or issues with server configuration. If this happens, you won’t be able to send or receive emails. This error is especially common if you have an old Hotmail account linked to your Apple Mail.


Before you go troubleshooting, take the following steps:

  • Back up your device completely.
  • Jot down your Email username and password or store them in a password manager.
  • Identify the specific email ID causing the issue. You’ll usually see it in the error message.
Cannot Verify Server Identity error

Note: All screenshots attached in this guide were taken from my iPad Pro. However, rest assured that all the steps are the same for the iPhone as well.

How to Fix “Cannot Verify Server Identity” error

There could be many reasons you’re facing this issue, but let’s tackle the most common one head-on. Follow these steps to permanently fix the “Cannot Verify Server Identity” error.

The latest iOS 17 or iPadOS 17 updates might not play well with third-party email accounts. Your email provider might have made changes to server settings that are causing the issue.

  • Open the Settings app. Scroll down and tap on “Mail,” then tap on “Accounts.”
Open Mail and Accounts settings on iPad
  • Find and select the email account causing the issue.
Select Outlook mail in iPad settings
  • Tap on “Delete Account” (This won’t erase your account, just remove it from your Apple device).
tap on delete account in Apple Mail
  • Confirm deletion.
Delete from My iPad in Apple Mail

Once you’ve successfully deleted the problematic account, re-add it by doing the following:

  • Open “Mail” in Settings and tap on “Accounts.”
Open Mail and Accounts settings on iPad
  • Tap “Add Account.”
Add new Account in Apple Mail in iPad
  • And select your email provider.
select email provider in Apple Mail in iPad
  • Enter your email ID and password.
Enter email credential to sign in apple mail
  • If you’re using Hotmail or Outlook, approve any permissions that pop up.
Accept your info in apple mail

Voila! You’ve fixed the “Cannot Verify Server Identity” error.

If the issue persists, consider resetting your network settings, restarting your device, or reaching out to your email provider for tech support.


I hope this guide helps you fix the “Cannot Verify Server Identity” error to the curb. By following these steps, you’re also beefing up your email’s SSL security. If you’re still experiencing issues specifically with Outlook or Hotmail, consider downloading the official Outlook app for a smoother emailing experience. Got questions? Drop ’em in the comments section below.


Cannot Verify Server Identity Keeps Popping Up

If the error keeps appearing, update your device’s version, re-add the problematic email account, and reset network settings. If it persists, contact your email provider or Apple Support.

Cannot Verify Server Identity iPhone

To fix this issue, clear your browser cache, ensure your device’s date and time are accurate, switch networks, or try an alternative browser. If unresolved, contact Apple Support.

Posted by
Rushirajsinh Jadeja

Hi, I'm Rushiraj - the founder of this website. I love to do deep research in the tech and gaming arena. I'm an Indian tech enthusiast who loves to share the latest tech news and updates. I'm a huge fan of Xiaomi, but I follow all the big names like Apple and Realme. If you're looking for some seriously good tech intel, you can always count on me!

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